Privacy Policy

This privacy policy explains how blackjack-ballroom-casino, operated exclusively through blackjack-ballroom-ca.com, collects, uses, discloses, and protects personal data of players and website visitors. The policy applies to all users accessing blackjack-ballroom-ca.com and is effective as of November 6, 2025. The protection of your privacy and personal information is a fundamental obligation under applicable Canadian law, international standards, and industry best practices.

Who We Are

OBSERVE: blackjack-ballroom-casino is operated by Apollo Entertainment Limited, acting as the data controller for blackjack-ballroom-ca.com in Canada (excluding Ontario). Operations in Canada are under the oversight of Fresh Horizons Ltd., licensed by the Kahnawake Gaming Commission.

Legal Entity: Apollo Entertainment Limited, a company registered in Malta (Company No. C45483), with its registered office at 122, Andrea Debono Street, Naxxar, NXR 4030, Malta.
Canadian Operations: Fresh Horizons Ltd., licensed under the Kahnawake Gaming Commission for online casino operations in Canada (except Ontario).
Contact Information: For all privacy-related inquiries, please contact our Data Protection Department at [email protected]. Additional contact options and escalation procedures are detailed below.

REFLECT: The legal structure ensures clear accountability for data protection matters, with Apollo Entertainment Limited as the principal data controller for the purposes of this policy. The Data Protection Officer (DPO) can be reached via the above email for all privacy concerns.

What Personal Data We Collect

OBSERVE: blackjack-ballroom-casino collects various categories of data to deliver regulated gambling services, ensure security, and comply with legal requirements.

Personal Identification Data: Full name, date of birth, residential address, email address, phone number, and government-issued identification documents.
Technical Data: IP address, device type, operating system, browser type, device identifiers, geolocation data, and access logs.
Payment Data: Credit/debit card information, e-wallet details, bank account numbers (where applicable), transaction amounts, and payment history.
Behavioral Data: Betting and gaming history, account activity logs, navigation patterns, session duration, and clicks within blackjack-ballroom-ca.com.
Cookies and Similar Technologies: Session cookies, persistent cookies, third-party tracking technologies, and analytics cookies as described in the Cookies & Tracking Technologies section.

EXPAND: Data categories are collected at various stages, including account registration, transactional activity, technical access, and website navigation. Sensitive data (such as ID documents) is only collected to the extent required by law and is subject to enhanced protection measures.

Legal Basis for Processing

OBSERVE: blackjack-ballroom-casino processes your personal data in accordance with Canadian privacy laws (including PIPEDA), Kahnawake Gaming Commission standards, and recognized international frameworks.

User Consent: Data processing is based on your informed consent for activities such as marketing communications, optional surveys, and cookie use. Consent can be withdrawn at any time.
Contract Fulfillment: Processing is necessary for the performance of contractual obligations, including account creation, management, service provision, and processing withdrawals or deposits.
Legitimate Interests: Processing is justified by legitimate business interests, including the prevention of fraud, ensuring network security, service analytics, and optimization of user experience, provided such interests are not overridden by your rights and freedoms.
Compliance with Legal Obligations: Processing is required to fulfill legal duties such as anti-money laundering (AML) and know-your-customer (KYC) checks, reporting to regulatory authorities, and meeting audit requirements.

REFLECT: The legal grounds for processing are applied according to the specific purposes and data types involved. Special categories of data are processed only when legally mandated or with explicit consent, ensuring full compliance with CA law and international standards.

Purpose of Processing

OBSERVE: Personal data is processed by blackjack-ballroom-casino solely for legitimate and specified purposes aligned with legal and regulatory obligations.

Service Provision: To create and manage user accounts, process bets and payments, provide customer support, and facilitate responsible gambling features.
Service Improvement: To analyze user behavior, monitor service quality, and develop new features or offerings based on aggregated data.
Marketing and Communication: To send promotional materials, newsletters, and special offers (subject to user consent). Users can manage their preferences or unsubscribe at any time.
Analytics and Reporting: To conduct statistical analysis, generate anonymized reports, and inform business strategy without identifying individual users.
Fraud Prevention and Security: To detect and prevent fraudulent activities, ensure the integrity of gambling operations, and comply with KYC/AML requirements.

REFLECT: Each processing purpose is necessary to support the lawful operation of a regulated online casino, with robust protective measures ensuring your data is used appropriately and transparently.

Disclosure & Sharing

OBSERVE: blackjack-ballroom-casino limits disclosure of personal data to third parties strictly in accordance with legal, regulatory, and contractual obligations.

Payment Partners and Financial Institutions: Data is shared for the execution of deposits, withdrawals, and payment processing, subject to secure protocols and anti-fraud checks.
Service Providers and Contractors: Third-party vendors providing IT, customer support, analytics, or marketing services may access data under strict contractual confidentiality and data protection terms.
Regulatory Authorities: Data may be disclosed to the Kahnawake Gaming Commission, Canadian financial intelligence units, or other competent authorities as required by law or regulation.
Affiliates and Group Companies: Data may be shared within the Casino Rewards group for operational or compliance purposes, always in accordance with applicable privacy laws.
Advertising Networks (with Consent): Personal data is shared with third-party marketing partners only where explicit consent has been obtained for such use.

REFLECT: All data sharing is governed by written agreements ensuring third-party compliance with equivalent data protection standards as required by CA law and international best practices. No data will be sold to third parties for unrelated commercial purposes.

International Transfers

OBSERVE: blackjack-ballroom-casino may transfer personal data outside Canada, including to Malta and the United Kingdom, to support cross-border operations of Apollo Entertainment Limited and Casino Rewards group.

Countries of Transfer: Personal data may be processed in Malta, the United Kingdom, and other jurisdictions where group companies or service providers are established.
Protection Measures: All international transfers are subject to adequate safeguards, including standard contractual clauses, data processing agreements, and adherence to recognized international data protection standards (such as ISO 27001).
Legal Compliance: Transfers comply with Canadian data transfer requirements, and where applicable, European Union adequacy decisions and international frameworks.

REFLECT: Before any cross-border transfer, blackjack-ballroom-casino ensures that your data will be protected at a level equivalent to Canadian standards, and you will be informed of any material changes to transfer arrangements.

Data Retention

OBSERVE: blackjack-ballroom-casino retains personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal and regulatory requirements.

Account Data: Retained for the duration of your active account and up to five (5) years following account closure to meet regulatory obligations, resolve disputes, and prevent fraud.
Transaction & Payment Data: Retained for a minimum of five (5) years post-transaction in line with AML/KYC regulations.
Technical and Log Data: Retained for up to two (2) years to support security investigations and system integrity checks.
Marketing Data: Retained until you withdraw consent or unsubscribe from marketing communications.
Deletion Criteria: Data is securely deleted or anonymized when retention periods expire, upon user request (where applicable), or when processing is no longer necessary.

REFLECT: All data destruction is performed using methods certified to prevent unauthorized recovery, ensuring compliance with CA law and industry standards. You may request deletion of your data subject to regulatory retention requirements.

Your Rights

OBSERVE: blackjack-ballroom-casino upholds all rights afforded to you under Canadian privacy laws, applicable international frameworks, and aligns with recognized best practices (including those of the EU and, where referenced, Mexican privacy law for cross-border operations).

Right of Access: You may request a copy of your personal data held by blackjack-ballroom-casino and information about its processing.
Right to Rectification: You may request correction of inaccurate or incomplete personal data.
Right to Erasure: You may request the deletion of your personal data, subject to legal and regulatory retention obligations.
Right to Restriction: You may request restriction of processing in certain circumstances (e.g., contesting accuracy, pending verification of legitimate grounds).
Right to Object: You may object to processing based on legitimate interests or direct marketing at any time.
Right to Data Portability: You may request your data in a structured, machine-readable format for transmission to another provider, where technically feasible.
Right to Withdraw Consent: You may withdraw consent for marketing or other non-essential processing at any time without affecting the lawfulness of prior processing.

Procedures for Exercising Rights

Submit your request via email to [email protected] with sufficient identification details.
All requests will be processed free of charge within thirty (30) days of receipt unless an extension is justified and permitted by law.
If your request is refused, you will receive a detailed explanation and information on how to escalate or lodge a complaint with supervisory authorities.

REFLECT: blackjack-ballroom-casino is committed to upholding your rights transparently and efficiently, in line with CA legal obligations and aligned with GDPR and Mexican privacy law standards for cross-border data. No fee will be charged for exercising your rights except in cases of manifestly unfounded or excessive requests.

Cookies & Tracking Technologies

OBSERVE: blackjack-ballroom-casino uses cookies and similar tracking technologies on blackjack-ballroom-ca.com to enhance user experience and ensure secure operation.

Session Cookies: Temporary cookies essential for website navigation and secure access; deleted when you close your browser.
Persistent Cookies: Remain on your device after your session for authentication, personalization, and remembering preferences.
Third-Party Cookies: Set by analytics and advertising partners to provide insights into website usage and deliver tailored advertisements, only with your consent.

Managing Cookies

You can manage or disable cookies via your browser settings at any time. Disabling certain cookies may affect website functionality.
Where available, you may use internal cookie preference panels on blackjack-ballroom-ca.com to customize your cookie consent.

REFLECT: For more details on our use of cookies and to manage your preferences, please refer to our dedicated Cookies Policy or contact our support team.

Data Security

OBSERVE: blackjack-ballroom-casino implements comprehensive security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Encryption: All data transmissions are protected by TLS 1.2 or higher encryption standards. Sensitive personal and payment data are encrypted at rest and in transit.
Access Controls: Strict access management protocols ensure that only authorized personnel with legitimate business needs may access personal data.
Multi-Factor Authentication (MFA): MFA is applied to critical systems and administrative access points.
Security Audits: Regular internal and external audits are conducted to assess security controls and detect vulnerabilities.
Staff Training: All employees undergo mandatory privacy and security training, with ongoing education to address emerging threats.
Incident Response: Dedicated incident response procedures are in place to promptly address and mitigate any data breaches, including notification to affected users and regulatory authorities where required.
Compliance: blackjack-ballroom-casino's systems are aligned with ISO 27001 and SOC 2 standards where applicable.

REFLECT: These measures are continually reviewed and updated to align with technological advances and changing legal requirements. Users are encouraged to use strong, unique passwords and enable available security features on their accounts.

Complaints & Contacts

OBSERVE: blackjack-ballroom-casino is committed to addressing all privacy-related inquiries, concerns, or complaints promptly and transparently.

Primary Contact: Data Protection Department, reachable at [email protected].
Online Feedback: Users may submit queries or complaints via online contact forms where available on blackjack-ballroom-ca.com.
Mailing Address: Apollo Entertainment Limited, 122, Andrea Debono Street, Naxxar, NXR 4030, Malta.

Complaint Handling Procedure

Submit your complaint via email, online form, or mail, providing details of your concern and any supporting evidence.
Our Data Protection Department will acknowledge receipt within five (5) business days and provide a substantive response within thirty (30) days.
If not satisfied with our response, you may escalate to the Kahnawake Gaming Commission or the Office of the Privacy Commissioner of Canada:

Kahnawake Gaming Commission: [email protected], PO Box 1799, Kahnawake Mohawk Territory, Quebec, J0L 1B0, Canada.
Office of the Privacy Commissioner of Canada: https://www.priv.gc.ca/en/report-a-concern/, 30 Victoria Street, Gatineau, Quebec, K1A 1H3, Canada, Tel: 1-800-282-1376.

REFLECT: All complaints are handled in accordance with applicable regulatory requirements, ensuring your right to an independent review and timely resolution.

Updates

OBSERVE: This privacy policy may be updated to reflect changes in legal requirements, operational practices, or technological advancements.

Notification Methods: Users will be informed of material policy changes via email, prominent website banners, and account dashboard alerts on blackjack-ballroom-ca.com.
Advance Notice: Significant changes will be communicated at least thirty (30) days prior to taking effect, allowing users time to review, object, or close their account if desired.
Version Control: The current version of this policy is identified below. A changelog summarizing material updates will be provided on the website.

Last updated: November 6, 2025

REFLECT: Continued use of blackjack-ballroom-ca.com following policy updates constitutes acceptance of the revised policy. Users are encouraged to review this policy periodically for the latest information on our privacy practices.